Refund policy
Refund Policy
At Calioras, every piece is made to order with care, and many of our items are personalized. Because of this, we maintain the following return and refund policy.
Personalized & Engraved Products
We offer personalized and engraved jewelry that is made to order. This includes all custom necklaces, bracelets, and birthstone pieces.
The production timeframe for personalized items is clearly stated on each product page and is typically around 3–5 business days before dispatch.
Because these items are custom-made, personalized and engraved products are non-returnable and non-refundable. If you are unhappy with the font, sizing, engraving style, or custom text chosen, we cannot offer a refund. It is the customer's responsibility to review all spelling, font options, and customization details shown on the product page before placing an order.
Non-Personalized Items
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind. Please review your order carefully before completing your purchase.
Damages & Issues
We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, we will make it right at no cost to you.
To be eligible:
- Contact us within 7 days of delivery at care@calioras.com
- Include your order number and clear photos of the damaged or defective item
- Do not discard the item or its packaging until your claim is resolved
Once your claim is approved, we will arrange a replacement or full refund.
Cancellation & Modification Policy
Once your personalized order is submitted, it is immediately sent to our production team to ensure fast processing. Therefore, cancellations cannot be accepted once the order has been placed.
If you need to make changes to your order, please contact us within 2 hours of placing your order at care@calioras.com or via our Contact Us page. After this time, the order will be locked for processing and cannot be modified.
Refunds
Approved refunds (for damaged or defective items) will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Shipping fees are non-refundable unless the return is due to our error.
Contact Us
For any questions about your order or this policy, please reach out to us at care@calioras.com. We're here to help.